✈️ Sample Use Case: Airport Operations – Custom Workflow + Process Mining

Imagine an airport using Decisions to coordinate custom operational tasks — ground-handling requests, equipment allocation, last-minute service needs. Everything runs on a well-designed workflow, but the ops team still feels that some requests move slower than they should. The problem isn’t visible in everyday work. It’s hidden in the flow.

This is where Decisions’ built-in process mining becomes a game-changer.

Process mining turns the workflow into a real map of how work actually flows — not how the team thinks it flows. Suddenly, patterns appear: delays at specific hours, repeated back-and-forth between two teams, unnecessary validations quietly eating time.

Here’s what the airport discovers:

• Requests submitted during shift changes consistently take longer.

• Two departments often loop approvals because rules aren’t interpreted the same way.

• Information is being re-checked even though the system already validated it.

With these insights, the team doesn’t rebuild the whole process — they tune it. Rules are standardised. Validation steps are automated. Routing adjusts based on staffing patterns. Small refinements add up to a noticeably faster turnaround.

Process mining doesn’t just highlight problems. It reveals opportunities you’d never see until you trace the real flow of work — and Decisions makes that visibility part of the platform itself.