What are intelligent Apps?

Intelligent applications are augmented with artificial intelligence (AI) and infused with data from transactions and external sources. As seen with generative AI (GenAI), they learn from their interactions, improving autonomous responses over time and potentially transforming the experience of customers, users, product owners, architects and developers. And intelligent apps extend far beyond GenAI.

3 benefits of AI making software applications more intelligent

  1. Intelligent decision making enables a systematic connection between analytics and continuous, contextual and connected decision making.

  2. Adaptive experiences, like chatbots and natural language interfaces, respond to user needs.

  3. Process augmentation and transformation increases automation and dynamic business transformation, unlike traditional business information apps.

What is Hyper automation?

Hyperautomation refers not just to the tasks and processes that can be automated but the level of automation.

Organizations that elevate their automation game to hyperautomation incorporate innovative new technologies like RPA, machine learning and AI to streamline workflows, boost productivity and make their systems smarter with less human intervention.

Business Impact of Hyperautomation?

Hyperautomation has been more prevalent in the business process management (BPM) world to automate repetitive tasks such as order or invoice processing and purchasing approval workflows:

  • Hyperautomation can boost worker productivity increases, cut costs and help everyone be more efficient.

  • Job satisfaction levels may also go up as employees no longer wrangle with repetitive tasks.

Hyperautomation in IT Operations?

The same lessons from the BPM world apply to IT operations. After all, IT has its own processes such as discovery, patch management, user provisioning, incident management and change management. With hyperautomation, problems in IT systems can be detected and resolved faster before users are impacted, making SREs more successful at their jobs.

How can SREs then take advantage of hyperautomation? There is as yet no hyperautomation standards body that certifies this capability, and no off-the-shelf IT hyperautomation platforms. But by combining automation, especially robotic process automation, with AI and machine learning, you can build the foundation for a successful hyperautomation practice.